Why?We take risks every day: whether we are in traffic or we are refueling… The same logic applies to business processes. We know from psychological research that an average person…
Category: Blog EN
The importance of relationship management in the B2B-sector
In the B2B-sector (but in the B2C-sector as well) we have noticed that more and more companies paid extra attention to relationship management in recent years. But what is relationship…
Environment analysis as input for context and stakeholder analysis or a SWOT
Do you associate a PEST/PESTEL Analysis with hours of administrative work? Why would you even bother analyzing Political, Economic, Social, Technological, Ecological and Legal factors? What is the so-called PEST/PESTEL…
How can we collect and incorporate customer insights into our services?
One of the most famous quotes with respect to customer involvement is undoubtedly from Henry Ford: “If I had asked people what they wanted, they would have said faster horses”.Opponents of…
What are your ideas about the meaning of context in ISO 9001:2015?
According to the new ISO high-level structure for management systems standards (ISO 9001:2015), there is much more focus on context, leadership, measurement, analysis and evaluation.A key element of ISO 9001:2015…
What is ISO?
Everyone knows ISO. Sometimes it has a time consuming and administrative connotation: set out procedures, plan management reviews, document customer complaints and supplier ratings, … Some organizations are still arranging…